SF
ScanFrame
Support
Last updated: May 20, 2026
Need help with ScanFrame? This page provides support contact details, common troubleshooting steps, and links for app store review.
Fastest support: open ScanFrame and go to
Settings > Contact us. This includes app and device context that
helps us diagnose the issue. You can also email
devolo.tech@gmail.com.
What ScanFrame does
ScanFrame is a mobile document scanner and PDF utility. It lets users scan documents, import images or PDFs, organize files into folders, edit pages, export files, and protect local access with app lock.
Common help
- Scanning: grant camera permission and make sure the document is visible with enough light and contrast.
- Importing files: grant file or photo access when prompted, then choose images or PDFs from your device.
- Premium purchases: use Restore purchases from the premium screen if you reinstalled the app or changed devices.
- Documents: files are stored locally on your device unless you choose to export, share, or back them up.
Contact us
For support, bug reports, privacy requests, or store review questions, contact us by email: devolo.tech@gmail.com.
Please include:
- your device model and operating system version;
- the ScanFrame app version;
- what you were trying to do;
- screenshots or a short description of the issue, if possible.